We want you to be completely satisfied with your purchase!
When you receive your order, please inspect all merchandise for any defects or poor workmanship.
Defective claims must be made within 5 days of receipt.
Returns for other reasons other than defects may be returned for replacement within
30 days of order receipt. Please use our RMA Request Form to request a return authorization. Your return authorization will give the proper return address
and any specific instructions for proper processing of your return. Please do not send any merchandise to our office address.
Doing so will result in shipping charges to return items to the warehouse(s)
deducted from your credit.
No returns of any type will be processed without a Return Goods Authorization Number.
Items that are returned for size exchange will be
credited back through the same method that was used for payment. Customer must
place a new order for the correct size.
Please do not refuse shipment on an order
without contacting us first. Doing this oftentimes routes the package
back to our office. If shipment is refused, you will be responsible for
ALL shipping charges incurred in getting the item(s) back to the correct
warehouse.
All returned items must be in original unused condition.
All items must be returned with original packaging (ie box, plastic bag
etc..) with all tags still attached. Items returned without packaging/tags will
be refused by our warehouse and returned to you at your expense.
SKATES: Please
ensure that skates fit correctly before sharpening. Skates that have been
sharpened are not returnable.
A 10%-15% restocking charge will apply to some returns.
Please email if you would like to know if the item you are ordering will be
subject to this charge.
Customers are responsible for shipping charges.
Customized products are nonrefundable.
Food items (i.e. chocolate/candy) are not returnable
by law.
Note: All LogoArt jewelry items are made to order and cannot be returned for any reason other than "defective" .Return To FAQ Index
